Sometimes the need for maintenance software comes as a mandate from your boss: “We need CMMS software that enables us to do X.”
CMMS software is a tool, and like any tool, you need to make sure it can do the job—and do it well. When the request for CMMS software comes as a directive from your boss, you need to understand the issue(s) and know who’s going to be affected by the change.
What Are the Pain Points?
To begin, identify what’s pushing your boss to make this mandate. These “pain points” typically fall into one of four categories…
- Functional: A functional pain point occurs when an existing system isn’t delivering on a core maintenance-related function. For example, your current system can’t automate the scheduling of preventive maintenance tasks, and they’re falling through the cracks.
- Technological: A technological pain point occurs when the system you’re currently using is no longer a match for the way you need to conduct the management, execution, and tracking of maintenance. One common example is adding mobile devices in the field.
- Organizational: Organizational pains are ones that “roll downhill” from other places in the organization. You inherit them from someone else who’s feeling pain and requires you to fix it, such as when your accounting department needs more accurate inventory tracking.
- Scalability: Scalability pains are driven by organizational growth, which causes you to make system and process changes. Common examples include adding a new location or expanding a product or service line.
The impact of new CMMS software will reach far beyond your immediate team. Each one can have a huge influence on the success (or failure) of your maintenance management program.
Ask yourself how each one of these people is likely to be affected—and how they might react to the changes in systems or processes…
- IT Managers
- Senior Managers
- Legal and Compliance
(To better understand how to evaluate the needs of each of these stakeholders, download our free guide, Know Your Stakeholders: Who to Include in the Software Buying Process.)
The more you understand about the motives behind the mandate, the better you’ll be able to communicate it to potential vendors. And that’s the best way to make sure your new CMMS software has the right functions and features for you—and your boss.
Have questions? Contact us. We’re here to help.