Maintenance Benchmarks for the Healthcare Industry

Maintenance in the healthcare industry requires an acceptable level of safety and quality.

Federal or state laws and regulations may require that maintenance activities be performed in accordance with the manufacturer’s recommendations, or they may have other maintenance requirements. In these instances, the hospital must be in compliance with the most stringent maintenance requirements.

For example, medical equipment, facilities, and supplies are all types of healthcare assets. Regulations typically group maintenance for assets into two major categories…

1. Preventive Maintenance: planned actions undertaken to retain an item at a specified level of performance by providing repetitive scheduled tasks which prolong system operation and a useful life, such as inspection, cleaning, lubrication, and part replacement.
2. Repair Maintenance: work that is performed to put equipment back in service after a failure, to extend life of the equipment, or to make its operation more efficient.

Healthcare Maintenance Benchmarks

CMMS software uses the data gathered in every work order to create meaningful KPIs that tell you about the effectiveness of your maintenance strategies. For instance, maintenance KPIs that most MPulse customers find handy include…

1. Planned Maintenance Percentage: the percentage of the total hours spent on PM maintenance activities over a specific period.
2. Preventative Maintenance Compliance (PMC): the percentage of scheduled PM tasks that get done in a specific time interval.
3. Mean Time to Repair (MTTR): the average time to evaluate and repair failed equipment.
4. Mean Time Between Failures (MTBF): the predicted time between failures of an asset during normal operation.
5. Overall Equipment Effectiveness (OEE): the percentage of time that an asset is truly productive.
6. Maintenance Backlog: the percentage of uncompleted tasks.

Healthcare Facility Maintenance Benchmarks

Additionally, healthcare organizations must comply with numerous regulations related to facilities. For example, these may include:

1. Annual Cost of Operation: the total costs associated with the day-to-day operation of a facility. It includes all maintenance and repair costs (both fixed and variable), administrative costs (clerical, timekeeping, general supervision), labor costs, janitorial, housekeeping and other cleaning costs, utility costs and indirect costs, i.e., all costs associated with roadways and grounds.
2. Current Replacement Value: the total amount of expenditure in current dollars required to replace the organization’s facilities to its optimal condition (excluding auxiliary facilities). It should include the full replacement cost for all buildings, grounds, utility systems, and generating plants.
3. Deferred Maintenance: the total dollar amount of existing major maintenance repairs and replacements identified by a comprehensive facilities condition audit of buildings, grounds, fixed equipment, and infrastructure needs.
4. Facility Operating Current Replacement Value (CRV) Index: the level of funding provided for the stewardship responsibility of an organization’s capital assets. The indicator is expressed as a ratio of annual facility maintenance operating expenditure to Current Replacement.
5. Full-time Equivalent: a measurement that standardizes the mix of part-time and full-time employees within a fiscal year. The measurement reflects the number of people necessary in terms of full-time status by dividing the total number of paid hours in a year by a factor of 2,080 hours.
6. Energy Usage: the amount and cost of energy used in a specific time period.

These KPIs are common, but you can track many more in MPulse Maintenance Software. Most importantly, MPulse helps you pinpoint trends and determine what areas need more attention. You also can create benchmarks to measure current performance against historic performance or goals.

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