Three Lessons for Success from CMMS Implementation Failure


If you’ve already been down the CMMS road and found it bumpier than you thought it would be, you might feel a little wary about another attempt.

That was Mateo’s issue. His old CMMS software was never fully implemented, and his team had some misgivings about giving it another try.

But as a new MPulse customer, Mateo discovered (to his delight) that his previous CMMS problems didn’t mean he was destined to make the same mistakes.

Quite the opposite, in fact. The failure with his old CMMS software meant he had a head start in successfully implementing his MPulse Maintenance Software.

Here’s what Mateo learned the first time that helped him succeed.

What Doesn’t Work Helps You Find What Does

Mateo knew the pitfalls from last time, so he could not only focus what he needed in the new software, but also what problems he wanted to avoid this time.

For example, his old CMMS software was clumsy and time consuming to use, so his techs avoided using it as much as possible. That led to inaccurate data being captured and some data not being captured at all. 

“We needed to make it as easy as possible,” Mateo explained. “So, customization in MPulse was key. We made our MPulse work orders look like our old paper work orders, then used custom dropdowns to make it faster to use rather than write everything down on paper.”

Call in the Experts

Mateo knew one of his biggest mistakes the first time was investing in software, but not implementation services. As a result, his software was never set up properly.

MPulse’s implementation services helped Mateo get his new CMMS software set up right the first time by guiding his organization from purchase through a successful “go live” day.

“It’s far more cost effective to get an expert to do it right the first time,” he said. “I don’t send my plumbing guy to fix an electrical issue.”

The Value of Training

Mateo learned one of the most important lessons of all—investing in CMMS software without training people to use it is penny-wise and pound-foolish.

Many maintenance managers feel they don’t have the time or the budget for training. These days, however, training is available in all kinds of formats that fit all kinds of budgets.

Mateo realized CMMS training for his team was a long-term investment, not just a short-term cost.

“It provided the foundation for our success,” he said. “And it pays off with every work order.”

Sometimes failure can give you the tools you need to succeed. Contact us to see how we can help.