Packaged Maintenance Management Software versus In-House Development, Part 4: What Your Boss Needs


As we continue this series about the differences between packaged maintenance management software and in-house development, let’s talk about another key player—your boss.

Things have changed just as much for the management team as they have for the maintenance team. The biggest change? Managers want data to help make decisions.

Data is Everything

Today’s managers want to make decisions backed by reliable data (instead of assumptions or perceptions), which we call data-driven management. Once the maintenance department might have flown under the radar, but not anymore.

Today’s managers understand maintenance is a cost center—like any other department—and they want detailed, accurate information from the maintenance department on what’s impacting productivity, profitability, and organizational progress.

In our modern world, data is everything. Far more than a simple database, packaged maintenance programs use maintenance data to answer the questions that matter to you and your boss. Plus, this data helps you answer questions tomorrow that you haven’t even thought of today.

The key? Getting the data out of the software quickly and easily. That’s where packaged maintenance really shines—producing status reports and documents giving details or summaries of your team’s maintenance work.

Collaboration is Essential

These days, every organization relies on an assortment of systems to capture, store, and report on activities and transactions across the enterprise. The ability to share data across multiple systems requires data integration features.

In‐house developments are often driven to drop functionality as the compromises of cost and timescale have to be met. Collaboration tools may be seen as a function that is nice, but not necessary. That’s a mistake. Data integration offers maintenance teams benefits like…

  • Fewer errors due to manual data entry
  • Reduced data input redundancy
  • Faster response times to maintenance problems
  • Near real-time monitoring of critical data
  • The ability to grow with your organization’s changing technologies.

Here’s another area where the value of packaged maintenance software really pays off. Packaged maintenance software is built with collaboration in mind. Users can connect packaged maintenance software bi-directionally with accounting systems, meters and gauges, or other critical data sources.

Plus, packaged maintenance software vendors have invested in simple user interfaces and file compatibility capabilities. That means the complicated process of data sharing is made simpler and easier—and your organization can implement it faster.

Next time, we’ll wrap up this series with a quick overview.