Is Your Hosting Secure? Seven Questions to Ask

Is your hosting secure?

Maintenance operations deal with sensitive information, and you want to make sure it’s safe.

But, you don’t have to be a software security expert.

Here’s what you should know.

Cloud vs. On-Premise

Cloud-based CMMS software (sometimes called web-based CMMS software) is hosted by the vendor and accessible via any device with an Internet connection.

On-premise software (sometimes called client-server software) requires you to host the software on your own server and use your own network and hardware. It’s also called locally hosted software. While your IT team typically takes on the responsibility of security for on-premise software, it’s still handy to know some of the key security issues that can arise.

Questions to Ask

Where is our data stored?

It’s important to know where your data is stored, whether it’s on-premise or cloud-based. This is vital information should things go wrong. It’s also important should there be a physical problem—such as a fire or emergency that affects the server.

How do you prevent hacking or unauthorized access?

Most maintenance operations deal with sensitive information. Your hosting company or IT department should be able to offer simple explanations on how they prevent hacking or unauthorized access.

How often do you back up the data?

Data backups can range from instantaneous to set schedules (hours, days, and even weeks). Ask how often your data gets backed up. No one wants to reenter days or weeks’ worth of data if things go wrong.

What are the steps involved if we need a data restore?

Bad things happen, and sometimes you need your data restored. Find out how that works beforehand, so you know what to do.

What’s the uptime?

Hosting uptime refers to the amount of time the server is up and running. Most cloud-based hosting companies have systems in place that offer a high uptime, sometimes even 100%, so your data is always accessible.

How flexible are your services?

Things change, so ask how you’d add new users or more storage space when the time comes. It’s also good to understand what you need to do if you want to upgrade your hosting or if you need advanced features later on.

Who do I call with questions or problems?

Maintenance professionals know it’s vital to have the right contact information when things go wrong. Ask about customer service and support.

These seven questions will help you make sure your CMMS software is up and available when you need it. Because, let’s be honest, you’ve got enough on your plate.

Contact us to learn more about secure hosting options.