MPulse Means Top-Notch Services & Continuous Collaboration
From commitment to top-notch service and ongoing maintenance and support access, we promise to provide continuous collaboration from MPulse Software experts.
A Successful Maintenance Management Program Requires More than Just Great Software
You need well-trained people who know how to use it, and you need a solution set up right to work with your company’s assets and business processes. Professional computerized maintenance management system (CMMS) training and implementation services can markedly accelerate your success.
A successful maintenance management program requires more than just great software. You need well-trained people who know how to use it, and you need a solution set up right to work with your company’s assets and business processes.
The MPulse Assess, Adjust, and Implement (AAI) program begins with a comprehensive assessment of your current state and concludes with training and services to assist you in implementing improvements.
AAI is for MPulse customers who want to get more out of their implementation. It’s an ideal option for “rebooting” a waning program or finding ways to squeeze more efficiency out of an already successful one.
This one-day course with optional workshop provides basic instruction on skills necessary to successfully navigate, configure, and use your MPulse software.
This course is essential for new users within your organization and brand-new customers to MPulse, as well as a great refresher for existing users. Many companies use it to support their train-the-trainer programs. Your “MPulse champion” can brush up their skills in this course, and they’ll be prepared to help the rest of your team
Optimize Your Maintenance Strategy with Ongoing Expert Consulting from MPulse
Your MPulse Dedicated Account Manager is your personal MPulse consultant. The combination of your Dedicated Account Manager’s detailed knowledge about your organization and MPulse expertise ensures the ongoing success of your MPulse Maintenance Software implementation.
With your MPulse Dedicated Account Manager, you have a single point of contact for anything MPulse related. That means you are always working with someone who understands your organization and has the knowledge to implement our software to meet your needs.
Participating customers speak with their MPulse Account Manager regularly and usually have reoccurring, scheduled phone meetings. Your Dedicated Account Manager also can serve as a liaison between you and MPulse engineers.
Dedicated Account Manager Services
MPulse Dedicated Account Manager services include…
- Regular status meetings to monitor ongoing priorities
- Resolution of post‐implementation issues such as problems, changes, enhancements, and questions
- Consulting and help with specifications for new functionality requests
- Communication between your team and MPulse engineers when requests, issues, or questions arise
- Notification of software enhancements or repair
Dedicated Account Manager Features
When you subscribe to our MPulse Dedicated Account Manager service, you’ll receive…
- Custom contact and case creation
- Dedicated support email
- Direct number to your Dedicated Account Manager’s mobile phone (during business hours)
- A Service Level Agreement (SLA) for managed response times
- 4-hour response upon submission of open ticket
- 24-hour resolution or plan for resolution upon ticket submission
- Regular, scheduled status meetings with all stakeholders
Our data migration services will help you transfer your data safely, cost effectively, and with reduced business disruption. Our maintenance data specialists draw on years of experience to perform data migration efficiently, with lower cost and minimal impact on your business operations.
Data Link Custom Integration Service integrates MPulse with existing software in your organization; accounting systems, building automation systems (BAS), equipment monitoring systems, ERP, MRP, fuel management system, etc).
Quoted on a per project basis based on variables such as connection method, amount / types of data, master / slave relationship, direct / indirect field mapping, data transformation and frequency. Confirmation of file input / output and final integration project definition required.
Cost calculation is per Custom Development Unit (CDU) – each CDU includes resources for gathering requirements, design, development, testing and repair. Software maintenance is included in the price for the first year. Subsequent MSP renewal pricing will be based on the resulting value of the project times the then current MSP renewal rate.
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