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Receive inbound service requests from an unlimited number of requesters.

Route them easily to the right technicians, managers, and departments for approval, assignment, and completion.

Reduce Confusion

The information gathered through our CMMS work order system also eliminates lost information between shifts, reducing confusion and errors.

Balance Workloads

Employee performance tracking helps you determine which employees are most efficient at which tasks, enabling managers to balance the workload.

Automate Schedules

Work order management features in CMMS software can automate schedules for both employees and contract workers.

Create Benchmarks

By tracking repair times, you can create benchmarks for your organization as well.

MPulse Service Requesting with Approval Routing enables maintenance customers to enter and initiate service requests and monitor the progress of their requests as your team completes repairs. That helps your team communicate with requesters as well as automates progress updates as you complete repairs.

Plus, easy-to-manage security controls ensure the right people—and only the right people—have access to the right information. MPulse Service Requesting with Approval Routing simplifies the maintenance request approval process, eliminating delay, and saving you time and money.

Easy, Powerful, Automatic

The approval system automatically filters maintenance requests based on your predetermined criteria. MPulse then quickly routes them to the appropriate people for review and approval. It’s easy to configure and provides the powerful features you need…

  • Directs maintenance requests to the approvers you designate
  • Lets approvers take action, append notes, and make comments on requests
  • Provides email notification of approval status
  • Gives easy access to approval status and comments
  • Includes multiple custom filters, fields, and options
  • Saves a permanent record of request approval details

MPulse Service Requesting with Approval Routing makes complicated approval routing a thing of the past…

  • Eliminates paper-based approvals
  • Prevents delays with automatic routing
  • Simplifies request administration for multi-facility managers
  • Promotes efficient communication between requesters, approvers, and maintenance technicians
  • Focuses your efforts and dollars on the right requests
  • Provides a clear audit trail for rock-solid compliance tracking

MPulse Means Happy Customers