Top CMMS Software in 2026

Top CMMS in 2026

Maintenance teams face pressure to do more with fewer resources, but the top CMMS software platforms in 2026 are meeting the challenge. Today’s leading solutions go beyond basic work order tracking, providing preventive and predictive maintenance, real-time asset insights, mobile-friendly design, and data-driven reporting to support smarter, more proactive operations. Whether your team manages a single facility or a global asset portfolio, modern CMMS platforms improve reliability, reduce downtime, and gain clear insight into maintenance performance. As a result, finding the right software choice serves as the foundation for the year ahead. Whether you’re moving away from spreadsheets or replacing an existing system, this comparison highlights several of today’s leading CMMS solutions to help you find the right fit. 1. MPulse CMMS MPulse CMMS stands out as a flexible, enterprise-ready solution designed to support proactive maintenance strategies across a wide range of industries. Top features include comprehensive asset management through a centralized system that captures asset details, maintenance histories, warranties, and documentation. All this data links directly to work orders, parts, and schedules for full lifecycle visibility. Work order management is straightforward, with easy creation, scheduling, and tracking supported by automated alerts and maintenance calendars. Preventive and predictive maintenance capabilities allow teams to schedule work based on time, usage, or condition data, with optional integrations supporting predictive initiatives. Inventory and purchasing tools help track spare parts, monitor stock levels, and automate purchasing to avoid downtime caused by missing components. Reporting and dashboards provide clear insights into KPIs, costs, and performance metrics, while integrations with ERP, accounting, and other business systems support scalable, connected operations. Biggest Benefit of MPulse CMMS = Adaptability MPulse’s biggest benefit lies in its ability to adapt to organizations of all sizes while improving asset reliability and reducing downtime. The customizable design supports industries ranging from manufacturing and utilities to healthcare, education, and government facilities. MPulse can be deployed in the cloud or on-premises, allowing organizations to align with their IT and compliance requirements. Its concurrent licensing model is especially helpful for teams that work in shifts, as it allows multiple users to share a limited number of licenses, keeping costs under control. MPulse CMMS User Reviews Users frequently praise MPulse for balancing depth and usability. Many note that its strong reporting tools and flexibility make it a long-term solution rather than a system teams quickly outgrow. Reviewers also recommend MPulse’s affordable implementation services to speed adoption and ensure success. Users praised MPulse for: MPulse has allowed us to track hundreds of assets across multiple types and accurately schedule maintenance for those assets. Before MPulse, our preventive maintenance simply didn’t get done, and our spare parts inventory tracking was stuck in the stone age. We were never sure what parts we had or where to find them. Now we’re able to track inventory accurately and always have the necessary spare parts on hand. – Caleb C. on Capterra MPulse makes it easy to track assets and manage work orders and work order history. You can log machine hours and set hour-based work orders. – Vern B. on G2 For our campus, it made submitting requests easier for users, and they are able to receive email notifications based on the status of their work orders. Building users appreciate its ease of use when submitting requests to the Physical Plant. Maintenance staff can be held accountable for performance, and with preventive maintenance procedures being scheduled and completed, downtime for critical equipment has decreased. – Christopher B. on Capterra We’ve been using MPulse for the last four years and have no plans to stop. We appreciate how it helps us keep track of all our devices without relying on stacks of spreadsheets for updating, tracking, and monitoring. MPulse does the work for us. – Joel S. on Software Advice Strengths of MPulse CMMS Customers consistently give MPulse strong scores on Software Advice, with overall ratings around 4.5 out of 5 stars and an excellent user satisfaction rating of about 91%, meaning the vast majority of users would recommend it. Many users say MPulse substantially improves their maintenance operations by streamlining work order tracking, preventive maintenance, and asset management workflows. One verified reviewer described it as a “very comprehensive and complete CMMS” that they’re glad they chose after evaluating alternatives. Customers frequently emphasize responsive and helpful customer support, with numerous reviews pointing out how support staff assist quickly with questions or issues, helping keep operations moving. Another common positive theme is that once MPulse is properly configured, it can simplify tracking maintenance tasks, inventory, and historical data, freeing teams from paper logs or spreadsheets. Long-term customers like St. George Steel, IKEA US West, Reed College, and Northwell Health mention that MPulse “simplified keeping track of what we do” and that it’s easy to tailor the program to facility maintenance needs. Affordable Pricing Pricing for MPulse varies based on deployment type, number of users, and selected modules. Plans generally start around $49 per user per month, with additional costs for advanced features such as predictive maintenance and enterprise reporting. A free demo and custom quote are available. 2. Maintenance Connection Maintenance Connection is a robust CMMS designed for organizations that need deep asset management, strong preventive maintenance capabilities, and enterprise-level scalability. The platform focuses on helping maintenance teams plan, track, and continuously improve their operations through data-driven decision-making. Key features include advanced work order management with configurable workflows, preventive and predictive maintenance scheduling based on time, meter readings, or condition data, and detailed asset tracking with full maintenance histories and documentation. Maintenance Connection also offers inventory and parts management, labor tracking, and comprehensive reporting tools that help teams analyze performance, costs, and compliance metrics. Mobile access enables technicians to receive assignments, update work orders, and access asset data in the field. User Reviews Organizations choose Maintenance Connection for its depth, configurability, and suitability for complex environments. The platform is suited for teams managing large asset portfolios and strict compliance requirements. Although it requires much aid and experience with the application, once

Bringing MPulse Customers Together in Philadelphia

At MPulse, we’re all about making education and training accessible and convenient. That’s why we’re thrilled to share our Let’s Learn Live initiative, which brings in-person education and training to various locations across the country. Our recent event in Philadelphia was a resounding success, and our MPulse expert consultants had a blast providing three days of invaluable instruction for administrators and managers. The event revolved around immersive instruction tailored to MPulse CMMS. Participants dove deep into various functional areas, gaining insights and skills that empower them to harness the full potential of our software. One of the highlights was a hands-on workshop with senior MPulse implementation experts, allowing attendees to learn from those who know the software inside out. Armed with newfound knowledge, everyone walked away equipped to implement maintenance management best practices that align seamlessly with their organization’s goals. But Let’s Learn Live isn’t just about learning—it’s an incredible opportunity for MPulse managers, maintenance planners, and administrators to connect and engage. Let’s Learn Live has networking opportunities, and attendees stay updated with the latest trends in maintenance software. And yes, we believe in mixing work with a little play too! Many of our attendees, along with some of our own MPulse team, enjoyed some axe throwing and sightseeing after a productive day of workshops. We’re excited to extend a warm invitation to our upcoming event, Let’s Learn Live in Chandler, AZ, just a stone’s throw away from Phoenix. Set to take place from October 23rd to the 26th, our event will be hosted at the Hilton Garden Inn Chandler Downtown. This vibrant community offers a perfect backdrop with its eclectic shops, enticing restaurants, and live music seven days a week. At the heart of this event lies the opportunity to connect with fellow MPulse users and exchange insights and best practices. Our expert team will provide comprehensive instruction on key features within MPulse, including Work Orders, Scheduled Maintenance, Inventory Management, and Reporting. This three-day training, packed with interactive workshops, comes at a cost of $2,000 per person—travel and lodging not included.  As a bonus, we’ve secured a discounted block of rooms at the Hilton Garden Inn Chandler Downtown for our event attendees.  Registration ends on September 22nd, so don’t delay! Secure your spot today to ensure you are part of this knowledge-packed event. Join us at Let’s Learn Live in Chandler, AZ, for an opportunity to learn, grow, and connect with fellow maintenance professionals. We’re eagerly looking forward to meeting you!  Event Details: Date: October 23rd – 26th  Location: Hilton Garden Inn Chandler Downtown  Registration Fee: $2,000 per person (Travel and lodging not included)  Registration Deadline: September 22nd We’ve also secured a block of discounted rooms at the Hilton Garden Inn Chandler Downtown for event attendees—reserve your room here.  

Angie Miller Trains MPulse Customers for Success

Angie Miller Trains MPulse Customers

When MPulse customers want to jumpstart their new software implementation or update a current one, our software education services team is there to help them get the most out of MPulse. Angie Miller, MPulse software trainer and our MPloyee of the Quarter, travels to customer sites about twice a month. She also works in our on-site Training Center at MPulse headquarters the rest of the time. Angie’s job is to help customers find the best ways to use MPulse to make maintenance operations more efficient. It’s a job that she loves, partly because of the chance to meet and help MPulse customers on site. “I’ve traveled all over the country, from Boston to Washington State,” Angie said. “I’m not there to tell them how to do their job. I’m there to help them use the software to make their lives easier.” Fair Warning Angie joined MPulse in October 2018 after spending most of her career in technical training and employee development. She was attracted to the job after reading MPulse’s job posting, which included a taste of the company’s well-known wit: “Fair warning, our employees love working here so much, they almost never leave.” “I wanted to stay in education,” Angie said. “I loved the idea of connecting with customers and meeting new people all the time. MPulse is a great environment. I love my job, and I love the people who work here.” When she’s not traveling or working, Angie participates in a local kick boxing organization, which focuses on fitness and community service. The group holds events to raise money for Ophelia’s Place, a local organization that helps girls make healthy life choices by building skills around health, technology, art, and leadership. It’s an area where her work and personal life mesh, as MPulse provides three comp days a year for employees to give back to the community. Angie moved to Oregon from Utah when her husband received a job opportunity. The move has been a great fit for the Millers, who enjoy rock crawling and off roading in their Jeeps. They also spend weekends hiking and camping with their 9-year-old son. And it’s this work-life balance that Angela really appreciates. “MPulse understands that even though I travel a lot, when I’m home, I’m a mom,” she said. “It’s nice not to sacrifice my family for a career.” MPulse’s MPloyee of the Quarter honors our employees who are making a positive impact in the company by inspiring others and building engaging, long-lasting relationships with our customers.

MPloyee of the Quarter | Angela Guiley

Angela Guiley MPloyee of the Quarter

The first interaction potential customers have with MPulse will most likely come from our sales development team. This group of hard-working individuals makes sure we’re putting our best foot forward from the beginning. They handle inbound calls, contacting potential customers, answering initial questions, and booking demos. Our MPloyee of the Quarter, Angela Guiley, tackles this job with gusto, making an extra effort to provide potential customers with the resources they need to learn more about MPulse. Angela spends her day contacting people via email and phone calls to learn more about their maintenance management needs. It’s a task that requires a lot of persistence, particularly because maintenance professionals are usually busy people with limited time. “A lot of our customers are on the plant floor,” she explained. “So, it’s noisy or they don’t pick up the phone if they don’t recognize the number,” Challenge = Fun But the challenge also is part of the fun. The MPulse sales development team is a close-knit group, and they aren’t afraid of a little friendly competition to keep things interesting. “I’m extremely competitive, so if someone has trouble getting ahold of a potential new customer, I love proving them wrong,” she laughed. Angela Guiley joined MPulse in 2018 after working out of her home for another company. Her previous experience in technology and customer service made the position a good fit. Plus, she was attracted by the bonus of working with a supportive team like our sales development group. An Oregon native who married her high school sweetheart, Angela spent five years in Arizona before returning to the Pacific Northwest. Now Angela and her family enjoy exploring regional events and participating in the many outdoor activities that Oregon offers. With two young boys who always on the go, the family’s weekends also include camping, sightseeing, hiking, and other activities. But it’s MPulse’s focus on this work-life balance that Angela really appreciates. “It’s really like a family here at MPulse,” she said. “They give back to our community, including giving all employees three comp days a year for community service. It’s just a good company.” MPulse’s MPloyee of the Quarter honors our employees who are making a positive impact in the company by inspiring others and building engaging, long-lasting relationships with our customers.

IIoT Solution Drives Vehicle Maintenance Improvement | NexTraq

Construction Company Integrates MPulse-NexTraq IIoT Solution to Drive Vehicle Maintenance Improvement

Busy construction companies need reliable equipment to deliver quality work on budget and on schedule. Paul Battista, founder and CEO of Brothers Paving and Concrete, knows firsthand that staying on top of planned maintenance. Performing repairs quickly on critical assets is key for any company that wants to compete effectively. In March 2018, Brothers implemented MPulse to streamline maintenance operations. At the same time, Brothers invested in NexTraq vehicle and asset tracking software, and IIoT that drives vehicle maintenance improvement. This software uses GPS technology in vehicles to help fleet managers track mobile assets and monitor driver behavior. IIoT Software Integration Both software platforms offered big advantages to Brothers. However, the company realized it could get even more value by integrating the two solutions. By doing so, the maintenance team could trigger work orders automatically. As a result, they could get trucks in from the field for maintenance on a more reliable schedule—one driven by actual mileage, not driver-reported mileage or time intervals. The MPulse-NexTraq Industrial Internet of Things (IIoT) integration enables tire rotations, oil changes, lubrication, and other critical maintenance activities to get done when they should. As a result, the company reduced its breakdowns due to overdue maintenance. It also keeps low-mileage equipment in the field and working, instead of sitting in the shop for maintenance that isn’t yet necessary. Brothers was able to use MPulse DataLink Integration Adapter to easily map to NexTraq mileage data to the mileage fields in MPulse. And with that data coming in automatically, MPulse could trigger work orders and notify drivers when vehicles needed to come in for scheduled maintenance. “It just took a phone call to MPulse,” said Dorthy Battista, Brothers fleet manager. “It was such a smooth process, which kind of surprised me. I’d heard so many integration horror stories, but this was really easy.” Benefits for the Maintenance Team MPulse CMMS software helps maintenance managers organize and make sense of what to do with large volume of data gathered by IIoT devices. That enables maintenance teams to take action when conditions on assets show problems or when the assets need routine maintenance. “The biggest benefit for us is not having to worry about the mileage because the data is automatically updated,” Dorthy Battista said. “I don’t have to trust the driver to tell me when a vehicle needs an oil change. I can sleep at night knowing my trucks are going to be maintained.” Learn more about how MPulse integrates with other software. Contact us.

Three Lessons from a Maintenance Technician

Three Lessons from a Maintenance Technician

Mateo is the maintenance tech you want on your team. He has a knack for troubleshooting and a persistent nature that makes him the “go to” person when something goes wrong. After 30 years in the business, Mateo knows a lot about maintaining equipment. One of his jobs is to mentor some of his younger team members with hands-on technical instruction. And, as usual, Mateo goes above and beyond—offering his coworkers more general guidance that applies off the shop floor as well. While we aren’t all lucky enough to work with Mateo, we could benefit from his advice. Here’s what he shared with us. 1. Use What You Know Now It’s the maintenance team’s job to avoid failure whenever possible—either by preventing it in the first place or fixing something when it breaks. So, it’s natural that many people strive to avoid failure. [related-content] But Mateo sees failure differently. “I learned a lot from failure,” he told us. “It gives you an advantage because now you know what doesn’t work. Use it to move forward and find what works—and how to prevent it in the future.” 2. Don’t Give Up Maintenance techs know fixing something isn’t always simple. It’s easy to get frustrated when things are going wrong. Mateo has learned that taking a break and refreshing his mind helps him refocus on the problem. He also recommends asking for help when you’re stuck. “Sometimes I need to work through a problem with a coworker,” he explained. “Two heads are better than one, and a different perspective can help.” 3. Take Responsibility Mateo is the first to say that he isn’t perfect. He doesn’t hide his mistakes. “If I screw something up, I take responsibility,” he explained. “Hiding it or denying it just makes it harder in the long run. Admitting your mistakes shows true professionalism.” And in the end, Mateo knows those mistakes also help you prevent making other mistakes. “You learned from it, and now you can use your mistake to improve,” he said. “And if you share that experience with others, you’re probably going to prevent someone else from making the same mistake too. Mateo’s advice applies to everyone—no matter where you work or what you do. What’s the best advice you’ve ever gotten? Leave a comment or contact us.

CMMS Success: Porocel Goes From Zero to 60

Manufacturing Customer Success: Porocel Goes From Zero to 60

Today, we bring you a CMMS success story. Maintenance professionals often need to hit the ground running. That was certainly the case when Mike Goldman, Porocel maintenance planner, started his job with the company in late 2017. Mike quickly realized maintenance processes at his location hadn’t kept pace with the company’s rapid growth. Porocel’s 16-person maintenance team at the company’s Little Rock, Arkansas, site was primarily reactive—and it wasn’t working for the techs or the company. “They were like Indiana Jones running in front of that stone,” Mike explained. “If you’re small company, you can run maintenance off someone’s clipboard. That doesn’t work as things get bigger. They didn’t know what they didn’t know.” Mike was hired to help Porocel figure what they needed to know. His former work with a high-tech defense contractor meant he understood how to create a more structured maintenance environment. His first step was assessing how the maintenance department was currently run—the who, what, when, where, and why. His next step was finding the way forward. In what he describes as “divine intervention,” he discovered the solution on the company’s server: MPulse Gold. And in the next 60 days, he got the Little Rock plant on and using MPulse to effectively and efficiently manage their maintenance workload. Solution Porocel bought MPulse 7 Gold in 2011, and it was used by some of the company’s other sites. But the Little Rock plant had never fully implemented it, and it was left mostly unused on the local servers. Mike started experimenting with MPulse to see what it could do. He soon realized it made more sense to upgrade for free to the faster, more full-featured MPulse 8. He also decided to take advantage of MPulse’s free cloud hosting, where the software would run in a dedicated, professionally managed environment and he didn’t have to worry about hardware. After getting buy-in from other Porocel sites and his IT team, Mike made the changes. “I called MPulse and asked them how quickly we could make it happen,” said Mike. “When I came in the next morning, it was done. I put in my login and password—and it worked.” But Mike wasn’t done yet. He also needed buy-in from his techs, about a quarter of whom were uncomfortable with computers. Using MPulse 8’s Advanced Customization features, Mike designed his MPulse work orders so it took techs just a few clicks to enter information, thanks to the custom fields, nested fields, and custom prompts. “I created form view and record view layouts that had everything the guys need to see—and nothing they don’t need to see,” Mike said. “The latter is as just important, or more so.” Benefits Using resources from MPulse’s support portal and a few calls to MPulse phone support, Mike got MPulse working the way he wanted. After working through some internal training with his techs, he saw immediate benefits: Work Order Management Work order management is the heart of Mike’s new strategy. Before, the company’s work assignments were physically handed out after morning meetings, which delayed the maintenance team’s ability to start work as soon as possible. Now Porocel’s operators create work orders directly in MPulse, and they’re assigned electronically. Mike estimates each tech gains about 30-60 minutes of work time each day using this process. Preventive Maintenance Schedules Mike also wanted to move his team from 100% reactive to a more balanced reactive/proactive strategy. With help from Porocel’s operators and maintenance techs, Mike set up PM schedules in MPulse for key assets. “Our first automatically generated work orders occurred last weekend,” he said. “I checked MPulse on my phone and could track them through from issued to completed and closed.” ISO Certification Porocel is ISO 9000 certified, and Mike knew from experience that he needed to track the details of the manufacturer’s increasingly complex maintenance operation to maintain that certification. He’s started the process with MPulse by setting up a PM program that will help the company pass inspections and audits—and avoid a last-minute rush to set things in order. Inventory Another big item in Mike’s plan is inventory management for consumables—filters, belts, etc. Mike plans to manage inventory and assign locations in MPulse. “We’ll be able to use MPulse to see if we have filters and where they are,” he said. “And it’s more likely that filters will actually be on the shelf when we go look.” From Zero to 60 Mike and Porocel have come a long way in just 60 days. Mike believes more companies need help from a CMMS analyst like him, but they don’t know it—and some don’t even know it’s possible. “It’s the art of marrying the tool with the process,” he explained. “In the end, you need documentable and repeatable processes to use tools most effectively to support the assets you want to maintain.” Want to know how MPulse can jump start your maintenance operations? Contact us.

Get Seasonal Assets Up and Running in Time

Get Your Seasonal Assets Up and Running in Time

If you needed a reminder to get seasonal assets up and running in time, here it is! It was a typical Monday morning, until Dawn sat down at her desk. She had a surprise waiting for her—a big pile of outstanding work orders. Dawn quickly realized these work orders had one thing in common—they were all PMs for assets that were unused during the winter but were in high demand as the weather warmed up. “Suddenly everyone needed their equipment up and running quickly,” she said. “We missed an opportunity to schedule this preventive maintenance work before the equipment was needed. It added to the stress of a hectic week for our technicians—and for me.” Spot Issues Before They Occur CMMS software helps prevent problems like this one. Maintenance and inspection schedules generated from CMMS can schedule the work when the equipment is not in use and the maintenance team has more time. Maintenance intervals can be scheduled based on asset or part condition, which triggers a work order just before the point when system inefficiencies or failures begin to occur. Regular preventive maintenance for seasonal equipment means getting the work done before it’s needed. With CMMS software, maintenance professionals like Dawn can… Generate a schedule of PM tasks, making it simpler to follow the manufacturer’s guidelines Create automatic work orders to ensure equipment is properly calibrated and lubricated Estimate labor hours for PM tasks, making sure staffing levels match the workload and decreasing overtime costs Help determine when it’s more efficient to add more staff members instead of paying current employees more overtime Schedule maintenance and repairs during off hours or during seasonal slowdowns by tracking equipment use time Benefits of PM Scheduling When your organization’s equipment hasn’t been maintained properly, you’re going to experience more breakdowns. That translates into lost dollars and intense pressure on the maintenance team to get production running again—adding more stress to the workday for people like Dawn. When a maintenance team establishes and regularly performs PM tasks that contribute to the upkeep of assets, an organization may be able to sidestep serious problems that arise because of neglect as well as delay more expensive maintenance. When you use CMMS software for maintenance scheduling, you’ll reduce emergency maintenance issues and unexpected production stoppages. This, in turn, cuts overtime costs for emergency repairs and reduces production losses. How do you streamline your PM schedules? Leave a comment or contact us.

The Maintenance Maven Reflects on 21+ Years in the Maintenance Field

The Maintenance Maven Reflects on 21+ Years in the Maintenance Field

Back in the late 1990s, we were having a tough financial quarter. It was frustrating and causing me a fair amount of angst. Taking a short break from the stress, my wife and I went to the Mt. Hood Jazz Festival. It was August, and the Pacific Northwest was in the middle of a drought. We met an artist there selling posters of majestic Mt. Hood overlooking the Columbia River. And as I studied that image, I realized that even though the water level was much lower than normal, the mighty river was still flowing. I understood profoundly in that moment that the Columbia River had been flowing long before I was there, and it would still be flowing long after I was gone. Just like that great river, well-run companies experience ebbs and flows, but they continue on through times of scarcity and abundance alike. That idea sustained me during my decades in the maintenance software business—especially during some of those tougher times. But the metaphor seems even more meaningful today as MPulse continues a period of exceptional abundance and growth, and I officially announce my retirement. MPulse Will Continue as Usual Even as I step out of the picture, MPulse, like the Columbia River, will continue to thrive and grow and, most importantly, to serve and delight our customers with great software and terrific service. The company we’ve built and grown over the past 22 years was acquired on April 1, 2017, by JDM Technology Group, a leading provider of software solutions for facility, industrial, and construction customers worldwide. MPulse President Jason Johnson and CTO Randall Brous will take the reins from me to guide the company forward. One of my business mantras has always been, “Stick to the long-term plan.” And our acquisition by JDM is part of the long-term plan for MPulse—strengthening it so our customers can continue to rely on us to help them achieve their maintenance goals. The same dedicated MPulse employees will be sitting in the same offices—ready to help you navigate the shifting currents of an increasingly complex and technical maintenance world. The Future of Maintenance The maintenance field has experienced its own ebbs and flows over the years, and much has changed since my early days leading MPulse. Back then, many maintenance techs were none too excited about computers. Often times, our sales reps had to explain why a computer even belonged in the maintenance department. Today, maintenance professionals have fully accepted information technology and the role CMMS software plays in their jobs. Everyone is now looking ahead to understand where technology will take us, as Computerized Maintenance Management Systems transform for into more broadly capable and comprehensive Asset Performance Management (APM) solutions. From mobile devices to cloud-based maintenance software to the Industrial Internet of Things (IIoT), the maintenance world has a lot to be excited about. On the Road Again I have some exciting things ahead of me as well. My wife and I plan on heading out on our next adventure—an RV trip that will take us wherever we feel like going, hopefully with little maintenance and repair involved. As I look back, I’m grateful for our customers. Thank you for your business, your passion, your loyalty, your feedback, your wisdom, your friendship, and so much more. And I’m also grateful for our dedicated MPulse employees, who have truly been responsible for our company’s success. I’ve also been lucky to work with our outstanding vendors, who have help us achieve the great things MPulse is known for today. It’s been a fantastic ride, and I’m looking forward to seeing where the journey takes me next. Who knows, maybe we’ll meet again somewhere down the road. Sincerely, Steve Brous, aka “The Maintenance Maven”

Maintenance Contributes to Excellent Customer Service

Customer Success Story: How Maintenance Contributes to Excellent Customer Service

Long-time readers know I talk a lot about how modern maintenance has changed. Today I’m going to share a customer success story about how one company embraced those changes, and how maintenance contributes to excellent customer service. FORTRUST is a lot like any business—their success is built on customer service. As a colocation provider, the company provides reliable conditioned power, cooling, and security for companies looking to host their IT systems offsite as their primary or disaster recovery site. Back in 2010 the company found itself in a growth pattern. Now that’s a nice problem to have. To meet increasing demand, they began researching CMMS software to manage the expansion of installed equipment and the corresponding maintenance tasks. “The Excel spreadsheets just weren’t cutting it,” explained Joe Harris, FORTRUST’s critical systems lead. That’s a refrain I’ve heard many times from maintenance professionals. Also like many other businesses, FORTRUST briefly considered developing in-house software. But after a simple Internet search, they saw MPulse could do everything they needed—making implementation faster and more affordable. FORTRUST went from 0 to 60 with their MPulse CMMS software, which they use for… Work Order Management Maintenance Requests Parts Inventory Dashboards & Reporting Preventive Maintenance, and More One of their team’s proudest accomplishments? FORTRUST has reduced its inventory expenditures by 30% in just 5 years. “We have a limited amount of storage space,” Joe told me. “Before MPulse, we noticed we were keeping a lot of stuff on hand that we didn’t need, and then we had to throw it out because it had a limited shelf life. That costs money. With MPulse, we know which parts are more beneficial to order on an as-needed basis, which ones we should keep on hand, and which ones need longer lead times.” When I toured FORTRUST’s Denver, Colorado, facility recently, I was struck by their facilities team’s enthusiasm. They were proud of their work and eager to show us what they were doing. Plus, company executives were quick to point out how important the maintenance team’s contributions were. That’s an environment I wish more maintenance techs found themselves in. And the result of the company’s investment in both CMMS software and their employees? FORTRUST has more than 14 years of continuous critical systems uptime, which is a key component of FORTRUST’s customer service and marketing strategy. Yet even with their success, FORTRUST isn’t slowing down. Next they plan to move their maintenance strategy forward by strengthening their asset management plan. Download our customer success story for more information about how FORTRUST used MPulse Software, Inc to improve their operations—and how you can too. Contact us.