Angie Miller Trains MPulse Customers for Success
When MPulse customers want to jumpstart their new software implementation or update a current one, our software education services team is there to help them get the most out of MPulse. Angie Miller, MPulse software trainer and our MPloyee of the Quarter, travels to customer sites about twice a month. She also works in our on-site Training Center at MPulse headquarters the rest of the time. Angie’s job is to help customers find the best ways to use MPulse to make maintenance operations more efficient. It’s a job that she loves, partly because of the chance to meet and help MPulse customers on site. “I’ve traveled all over the country, from Boston to Washington State,” Angie said. “I’m not there to tell them how to do their job. I’m there to help them use the software to make their lives easier.” Fair Warning Angie joined MPulse in October 2018 after spending most of her career in technical training and employee development. She was attracted to the job after reading MPulse’s job posting, which included a taste of the company’s well-known wit: “Fair warning, our employees love working here so much, they almost never leave.” “I wanted to stay in education,” Angie said. “I loved the idea of connecting with customers and meeting new people all the time. MPulse is a great environment. I love my job, and I love the people who work here.” When she’s not traveling or working, Angie participates in a local kick boxing organization, which focuses on fitness and community service. The group holds events to raise money for Ophelia’s Place, a local organization that helps girls make healthy life choices by building skills around health, technology, art, and leadership. It’s an area where her work and personal life mesh, as MPulse provides three comp days a year for employees to give back to the community. Angie moved to Oregon from Utah when her husband received a job opportunity. The move has been a great fit for the Millers, who enjoy rock crawling and off roading in their Jeeps. They also spend weekends hiking and camping with their 9-year-old son. And it’s this work-life balance that Angela really appreciates. “MPulse understands that even though I travel a lot, when I’m home, I’m a mom,” she said. “It’s nice not to sacrifice my family for a career.” MPulse’s MPloyee of the Quarter honors our employees who are making a positive impact in the company by inspiring others and building engaging, long-lasting relationships with our customers.
MPloyee of the Quarter | Angela Guiley
The first interaction potential customers have with MPulse will most likely come from our sales development team. This group of hard-working individuals makes sure we’re putting our best foot forward from the beginning. They handle inbound calls, contacting potential customers, answering initial questions, and booking demos. Our MPloyee of the Quarter, Angela Guiley, tackles this job with gusto, making an extra effort to provide potential customers with the resources they need to learn more about MPulse. Angela spends her day contacting people via email and phone calls to learn more about their maintenance management needs. It’s a task that requires a lot of persistence, particularly because maintenance professionals are usually busy people with limited time. “A lot of our customers are on the plant floor,” she explained. “So, it’s noisy or they don’t pick up the phone if they don’t recognize the number,” Challenge = Fun But the challenge also is part of the fun. The MPulse sales development team is a close-knit group, and they aren’t afraid of a little friendly competition to keep things interesting. “I’m extremely competitive, so if someone has trouble getting ahold of a potential new customer, I love proving them wrong,” she laughed. Angela Guiley joined MPulse in 2018 after working out of her home for another company. Her previous experience in technology and customer service made the position a good fit. Plus, she was attracted by the bonus of working with a supportive team like our sales development group. An Oregon native who married her high school sweetheart, Angela spent five years in Arizona before returning to the Pacific Northwest. Now Angela and her family enjoy exploring regional events and participating in the many outdoor activities that Oregon offers. With two young boys who always on the go, the family’s weekends also include camping, sightseeing, hiking, and other activities. But it’s MPulse’s focus on this work-life balance that Angela really appreciates. “It’s really like a family here at MPulse,” she said. “They give back to our community, including giving all employees three comp days a year for community service. It’s just a good company.” MPulse’s MPloyee of the Quarter honors our employees who are making a positive impact in the company by inspiring others and building engaging, long-lasting relationships with our customers.
How A Strong CMMS Implementation Plan Boosts Your ROI
CMMS software is an investment. So, like any investment, you want to see a return on that money. The bean counters call this “return on investment” (ROI), which measures the gain or loss generated on an investment relative to the amount of money invested. Boosting your ROI takes more than great CMMS software, however. You need well-trained people who know how to use it, and you also need a solution set up right to work with your company’s assets and business processes. A strong CMMS implementation plan boosts your ROI with improvements in… Labor costs Parts and inventory management Equipment downtime and emergency repairs Equipment life cycle and replacement forecasting Manufacturing scrap and rework A Strong CMMS Implementation Plan An CMMS implementation plan has five steps: Planning Data migration Installation Training “Go-live” Start your CMMS implementation plan in a single department that stands to benefit the most in the short term. Then, follow with a company-wide roll-out. When others witness the initial success of the first department, bringing everyone on board will be much easier. [related-content] Expert Advice While you can develop your own CMMS implementation plan, sometimes it’s more cost-effective to hire the experts. After all, you don’t send your plumbing expert to fix and electrical issue. MPulse offers several onsite implementation services: Custom Launch Plan: We send an experienced senior MPulse trainer to your location for 4 days of intensive instruction. Typical curriculum is designed to cover what’s necessary to get your users up and running with MPulse. Assured Implementation Program (AIP): A software implementation program designed to take you from software purchase through successful implementation, without missing any critical steps along the way. Our most comprehensive program, AIP gets you through planning, data migration, installation, training, and “go-live” day. Assess, Adjust, and Implement Program (AAI): AAI is designed for existing MPulse customers who want to improve their maintenance program. It begins with a comprehensive assessment of your current state and concludes with training and services to assist you in implementing improvements. Whether you’ve got an experienced team spread across numerous locations or a small maintenance operation with a few employees, MPulse has a program for you. Contact us to learn more.
Create a Realistic Budget for Your CMMS
To create a realistic budget for CMMS software, you need to consider more than just the price of the software itself. Typically, you’ll pay for the base software and then the number of user licenses you need. However, to ensure CMMS success, also consider five other costs… Startup training Integration services Data migration from legacy systems Hosting Maintenance/support agreements To create a realistic budget, next consider the right pricing model for your organization. Choose a Pricing Model Any CMMS budget should also include one of two ways to purchase CMMS software—Software as a Service (SaaS) or licensed purchase. SaaS If you choose subscription pricing via SaaS, you’re renting the software for a monthly or yearly fee. SaaS is a common option today—but it may not be the best one for you. Advantages of SaaS Easier on cash flow up front and over the first 2-3 years May be able to purchase it without a formal procurement process (i.e., you’re just signing up for a service) You can try the product and the vendor without fully committing Disadvantages of SaaS Higher total cost over the long term Vulnerability to price increases You never own the software Stop paying and you lose access Licensed Purchase The other option is a licensed purchase, where you purchase a license to use the software (in practical terms, forever) for a one-time fee. Typically, you will also have the option of purchasing or renewing a yearly maintenance agreement that includes software updates, tech support, hosting services, and access to training. It’s usually charged as a percentage of the software’s original price. Advantages of Licensed Purchase Less expensive over the long run than the never-ending subscription. Usually it’s a 2-3 year break even vs. SaaS pricing. You own it. If your company’s budget gets tight one year and you don’t get your yearly allotment, you will still be able to use your software because you own the software license. Disadvantage of Licensed Purchase Higher upfront cost If you’re leaning toward SaaS model, ask vendors if you can switch to a license purchase model if your situation changes. Also, make sure the method you choose works with your plans to host the application. Price-Range Estimates Once you’ve chosen the right pricing model for you, start by asking sales reps to provide price-range estimates that include training, integration, data migration, hosting, and maintenance/support. The more specific you are about your needs, the more accurate those estimates will be. [related-content] These price range estimates will tell you if their product is a good fit. Then you can move forward with the companies who sell software in your budget range. You can ask a sales rep to refine the pricing as you get more specific about your needs. Last, but not least, calculate the five-year total cost of ownership of all these things to get an accurate comparison between vendors. Have questions? Need help? Contact us. We’re here for you.
CMMS Training: How to Find the Right Fit
Finding the right training for your maintenance team is like finding the right CMMS software. You need options that fit your needs. MPulse offers various training options for exactly that reason—our customers need different types of training (or, sometimes, different combinations of training). CMMS Training Questions to Consider Here are five things to consider to find training that the right fit for you. Who: The first thing to consider is who needs to be trained. It’s not uncommon for organizations to choose different training based on who is doing what. For example, one MPulse customer sent a smaller team of lead workers to our classroom training, and those people returned to train other employees back at the plant. Where: Training can take place onsite, in a classroom, or online. Each one has its own advantages. Hands-on training from a trainer who travels to your site is great for getting answers to specific questions and scenarios. However, classroom training means your team isn’t distracted by other things. Online training, either live or recorded, offers a lot of flexibility and works well for self-directed employees. What: Different users will need to learn different things about your new CMMS software. Management will need more information about reporting functions, whereas technicians need to focus on work orders and parts information. Some may need a quick refresher, whereas others need more direction. When: You want to get your CMMS software up and running quickly, so consider your schedule when choosing the training options for you. You can schedule online training immediately or very quickly. However, you’ll need to make travel arrangements for onsite and sometimes classroom training. How much: Part of your initial research and your CMMS quotes should include training options at a variety of costs. But it’s more than a number—onsite training might be more expensive at first, but the rate of return will increase when you get people on board quickly. Online training, on the other hand, is cost effective for multiple people in different locations with different schedules. Investing in CMMS software without training your people to use it is penny-wise and pound-foolish. CMMS training directly impacts your CMMS success—and your bottom line. It’s the real secret to CMMS success. Think you can’t afford training? Contact us to find out how affordable it can be.
When Is It Time to Call in the Experts?
Expert consulting services can jumpstart software implementation or reconfigure current workflows. Maintenance professionals know you don’t send a plumber to deal with an electrical issue. It’s the same when it comes to CMMS software. It’s also far more cost effective to get an expert to do it right the first time. Expert Consulting Services A successful maintenance management program requires a solution set up right to work with your company’s assets and business processes. So, MPulse expert consulting services can help. Dedicated Account Manager Your MPulse Dedicated Account Manager is your personal MPulse consultant. The combination of your Dedicated Account Manager’s detailed knowledge about your organization and MPulse expertise ensures the ongoing success of your CMMS software implementation. So, you are always working with someone who understands your organization and has the knowledge to implement our software to meet your needs. MPulse Reset Expert Consulting Services Our MPulse Reset service helps you reconfigure your workflows and benchmarks, and then determine where adjustments to your software can help. It’s great for existing MPulse customers who’ve already worked through any of our other MPulse Software training and implementation services. MPulse Assess, Adjust, and Implement (AAI) Program The MPulse Assess, Adjust, and Implement (AAI) program begins with a comprehensive assessment of your current state and then concludes with training and services to assist you in implementing improvements. AAI is for MPulse customers who want to get more out of their implementation. It’s also an ideal option for “rebooting” a waning program or finding ways to squeeze more efficiency out of an already successful one. Expert CMMS Implementation Services If you’re just getting started with CMMS software, then MPulse has a wide range of expert implementation services to help. Assured Implementation Program The MPulse Assured Implementation Program (AIP) takes you from software purchase through successful implementation, without missing any critical steps along the way. Our most comprehensive program, AIP gets you through planning, data migration, installation, training, and “go-live” day. Multi-site Implementation Program This program also standardizes your workflow processes and reporting across locations. The MPulse Multi-site Implementation Program (MSIP) will take you from software purchase through successful implementation across two or more site locations, without missing any critical steps along the way. Data Migration Our data migration services will help you transfer your data safely and cost effectively, as well as reduce business disruption. Our data specialists perform data migration efficiently with minimal impact on your business operations. [related-content] Call in the experts! It keeps your maintenance staff doing what they do best—maintaining your critical assets to keep things running smoothly.
Cloud CMMS vs. Local Install: Which is a Better Fit?
Is a cloud or local CMMS software installation the best fit for your organization? The answer will depend on your needs. Cloud CMMS vs. Local CMMS Cloud CMMS software (sometimes called web-based CMMS software) is hosted by the vendor and accessible via any device with an Internet connection. Local installation (sometimes called on-premise or client-server software), however, requires your organization to host the software on its server and use its own network and hardware. Five Questions to Answer So, which one is right for you? Here’s five questions to answer. How much IT support do I have? Some organizations have extensive IT support options, but many do not. If you have an internal IT department, work with them to find the right option for your network. If you don’t, cloud CMMS software runs on external servers, so you don’t need IT support. Cloud CMMS also automates software updates, so you don’t have to worry about it. Do my users need to access the software via mobile devices? Mobile technology is a natural fit for the maintenance industry. Cloud CMMS enables maintainers to access data anytime and anywhere with Internet-enabled devices. However, whichever you choose, make sure it has an “any device” user interface that works on laptops, smartphones, or tablets. What’s the plan for data security and back-up? Your organization may already have a data security and back-up plan if you have an internal IT department with those skills. If you don’t, however, data is backed up and secured in a professionally managed environment with cloud CMMS. Therefore, you don’t have to worry about hard drive failures or data-loss catastrophes. How quickly will my needs change? The scalability of cloud CMMS means the software can accommodate changes in size or volume as your needs change. However, ask questions about scalability if you think a local install is right for you. What’s my budget? Every organization wants to maximize the budget. Web-based CMMS usually doesn’t require upgraded hardware in the office. Also, improved web-based and app-based user interfaces that mimic popular personal-use applications can minimize the learning curve on hardware and software, which reduces the cost of training. Options One option doesn’t fit all, so MPulse remains committed to giving our customers choices. Identify your organization’s needs to find what would work best for your maintenance team. Have questions? Leave a comment or contact us.
Lessons from a Reactive Maintenance Strategy
A reactive maintenance strategy is simple—when something breaks, fix it. And it’s still very common today in many maintenance departments. Replacing non-essential lightbulbs, fixing broken windows—a reactive approach works fine and makes sense for plenty of maintenance tasks. There’s a time, however, when it becomes more effective to move from reactive to proactive. That’s what happened to MPulse customer Gerry. The Value of Proactive Maintenance If you’ve ever had a day where something breaks at the wrong time (production equipment during the busy season or an HVAC failure during a heat wave), the value of proactive maintenance becomes clear. Gerry’s team had that day. They had six breakdowns on high-use assets that brought production to a screeching halt. His techs were trying to troubleshoot problems or find replacement parts, while Gerry and his foreman were on the phone with frustrated coworkers, angry bosses, and vendor reps. “We called it D-day,” he said. “The ‘D’ stands for dreadful—or for something else not suitable for polite conversation.” Afterwards, the team decompressed by talking about what they could do to prevent it from happening again. The first step was easy. Gerry explained, “We needed a proactive maintenance program that worked for us.” Getting a preventive maintenance program off the ground can feel intimidating at first. Gerry’s team started like many maintenance departments, with simple spreadsheets. But the limits of this manual system were soon evident. So, Gerry turned to CMMS software. CMMS Software for Preventive Maintenance CMMS software will generate a schedule of PM tasks, making it simpler to follow the manufacturer’s guidelines. Scheduling preventive maintenance (PM) tasks—replacing filters, conducting safety inspections, check oils and fluids—often prevents those stressful situations and emergency repairs, not to mention the expenses related to these types of breakdowns. You can schedule maintenance intervals based on time, usage, or on asset/part condition, which triggers a work order just before the point when system inefficiencies or failures begin to occur. Regular preventive maintenance tracking also ensures equipment is properly calibrated and lubricated. Ignoring preventive maintenance leads to more breakdowns. That translates into lost dollars and intense pressure on the maintenance team to get production running again. Proactive maintenance lowers costs, improves reliability, and helps with compliance reporting. Contact us to learn more.
MPulse Joins Other Local Companies to Support the McKenzie River Trust
MPulse Software, Inc (www.mpulsesoftware.com) believes strongly in supporting our local community by giving back. As part of that tradition, MPulse and other Silicon Shire companies are launching a two-week campaign to raise money for the McKenzie River Trust (MRT). MPulse looks forward to supporting the McKenzie River Trust each year. During the Silicon Shire for the River campaign, MPulse will join with other Silicon Shire companies to offer a gift-matching challenge. Every donation made to the campaign before October 11, 2019, will be matched dollar for dollar up to $5,000. The money will support MRT’s efforts to conserve and restore critical habitat and scenic lands in the McKenzie basin of western Oregon. “We’re proud to be a part of the Silicon Shire and its efforts to continue to make Eugene a great place to live, work, and play,” explained Jason Johnson, MPulse President. “We enjoy the outdoor activities and scenery of this special area, and we’re dedicated to preserving that experience for our current and future employees, their families, our customers, and the community we live in.” Located in the southern Willamette Valley, the Silicon Shire encompasses the Eugene-Springfield metropolitan area. Shire companies are technology businesses of all kinds that work together to expand the local infrastructure necessary to build and grow hi-tech business in the area, and to promote Eugene-Springfield as a hi-tech hot spot. “Projects like the Silicon Shire for the River campaign help us to maintain and improve the terrific quality of life we enjoy in this special region. That’s one of our biggest assets, and it truly helps attract great talent and great companies to the area,” Jason Johnson said. “Shire companies are dedicated to ensuring that what makes this place so extraordinary will always be here.” MPulse would like to invite everyone to participate in the Silicon Shire for the River campaign by… Spreading the word on social media with the hashtag #SiliconShireForTheRiver Learning more on social media at… Twitter: @McKenzRivrTrust Facebook: McKenzie River Trust Instagram: instagram.com/mckenzierivertrust/ Donating online via the Silicon Shire on the River fundraising page. Donating by mail: McKenzie River Trust at 1245 Pearl St, Eugene, OR 97401
Take Multisite Inventory to the Next Level
As maintenance managers know, inventory is one of the most challenging parts of any maintenance operation. But when you are trying to manage inventory across multiple sites, however, the challenges are exponentially larger. So, that’s where CMMS software can help. CMMS software is the best tool for tackling inventory management across multiple sites. MPulse Multisite Connector MPulse Multisite Connector provides a universal framework, which connects all the locations across your distributed enterprise. That means you can have truly global settings, global reporting, and—yes, that’s right—enterprise-wide inventory search and transfer. So, you’ll know what inventory is available across the company, not just in your local storeroom. Enterprise Inventory Transfer Manager is a feature of MPulse Multisite Connector. It allows you to do things like… Discover available inventory in other storerooms across the enterprise Issue an inter-office request to retrieve parts Track the fulfillment and transfer process Save Time & Money Across the Enterprise MPulse Enterprise Inventory Transfer Manager helps you prevent time- and money-wasting problems like… Running out of parts Searching for lost parts Duplicating inventory you didn’t know you had Plus, you ‘ll have all the standard capabilities of our Parts & Supplies Inventory Management feature—such as stocking levels, reorder points, storage locations, and supplier information. You can also track various units of measure for a single inventory item. For example, you might purchase oil by the barrel, but use it by the quart. In conclusion, Enterprise Inventory Transfer Manager can help quickly identify what you need for which piece of equipment, no matter where it’s located. Most importantly, when an emergency arises, this information provides critical data for making cost-efficient decisions. Additionally, it helps your organization save time and money by improving tracking, stocking, ordering, and inventory processes. As you know, many organizations have multiple locations—like storerooms, warehouses, offices, or buildings. So, managing inventory across the entire enterprise helps your entire organization maximize resources and minimize costs. What challenges could Enterprise Inventory Transfer Manager help you solve? Leave a comment or contact us. We’re here to help.