Using Role-Based Access Control
With role-based access control, you can easily adjust settings in your MPulse implementation so the right people have the right access to the right records. So, you can give your employees access to what they need—and only what they need. What is Role-Based Access Control? Role-based access control puts record-level control in your hands. So, your maintenance personnel will only see the records relevant to their unique workloads. For example, one MPulse customer employs a variety of maintenance professionals with very specific job duties. With role-based access control, their plumbers only see plumbing work orders. Their electricians only see electrical work orders. Another customer with multiple facilities set up their role-based access control based on location. So the maintenance team at their Phoenix facility only sees work orders for that location, while the Denver facility team only sees the work orders for their location. Role-Based Access Control Best Practices Study after study shows that software that’s easier to use is used more often—and more effectively. Removing the “clutter” will significantly streamline data access for your teams. Using role-based best practices also can help your organization comply with legal or ethical requirements. Here’s how to implement role-based access control… Limit which records your employees see depending on their role in the organization Restrict sensitive information Filter according to departments, work order types, locations, or other fields Assign roles so people see the only their operating unit’s information Choose which data are global, and which are unique to a group Define an unlimited number of custom filters Automatically link data to a user’s area of expertise Advantages and Disadvantages of Role Based Access Control The biggest advantage of role-based access control is centralized control and enhanced security. As a result, with role-based access control in CMMS software, you’ll… Reduce errors in data entry Prevent unauthorized users from viewing or editing data Gain tighter control over data access Eliminate the “data clutter” of unnecessary information Keep your teams running smoothly While some maintenance teams may feel uncertain about setting up role-based access control in CMMS software, MPulse makes it easy with our easy-to-use interface. Or, our affordable training and implementation services can get you up and running with role-based access control quickly. Available in MPulse Advanced and Enterprise editions, role-based access control delivers the right level of access to your company’s valuable information. Contact us for more information.
Is Your CMMS Joint Commission-Compliant?
Healthcare maintenance teams need to ensure their facilities maintain compliance with all regulations related to the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). It’s a challenging task, as these regulations are numerous. If that wasn’t enough, they also change relatively frequently. What is JCAHO and Why Is it Important? The Joint Commission developed JCAHO standards to help healthcare organizations measure, assess, and improve performance. The standards focus on important patient, individual, or resident care, as well as organizational functions that are essential to providing safe, high quality care. All healthcare personnel play a role in patient safety. JCAHO compliance affects each role. For the maintenance team, that includes requirements for joint commission equipment maintenance, as well as other policy and procedure requirements. How Can CMMS Software Help Meet JCAHO Medical Equipment Standards? CMMS provides a reliable central repository for your healthcare equipment maintenance and safety data. With a properly implemented CMMS solution optimized for the healthcare industry, your organization can more easily adhere to the changing JCAHO requirements. And you won’t have to scramble at the last minute to set things in order. For the Joint Commission, if it’s not documented, it didn’t happen. With CMMS, you have a traceable history of completed maintenance tasks and documented policies. As a result, you can prove that you’re acting in accordance with JCHCO regulations. Best of all, the documentation takes care of itself with CMMS. Here’s how. Inventory Management If your organization is using the Joint Commission accreditation process for deemed status purposes, then all medical equipment is required to be included in the written inventory. For organizations that do not use the Joint Commission accreditation process for deemed status purposes, then you may maintain a written inventory of either all medical equipment, or an inventory of selected equipment categorized by physical risk that includes all life-support equipment. In this case, new equipment is evaluated prior to initial use to determine if it will be included in the inventory. While hospitals may have equipment that is maintained or owned by a vendor or the manufacturer, JCAHO compliance requirements state the hospital is still responsible for listing this medical equipment on the written inventory. CMMS software offers asset management tools to purchase, operate, maintain, upgrade, or dispose of medical equipment in the most cost-effective manner. It also includes the ability to document storage locations and supplier information. High-Risk Medical Equipment Maintenance The written inventory also identifies high-risk devices. High-risk medical equipment includes all life support equipment and any other device for which there is a risk of serious injury or death to a patient or staff member should it fail. The term high-risk equipment is equivalent in scope and nature to the term critical equipment. Maintenance activities and frequencies should follow manufacturers’ instructions and recommendations for maintaining, inspecting, and testing all medical equipment in the inventory. These maintenance activities and frequencies—including an alternative equipment maintenance (AEM) strategy—are documented in writing. CMMS reporting features also can help you quickly produce reports and documents giving details or summaries of medical equipment, high-risk devices, maintenance work and more to meet Joint Commission equipment maintenance requirements. Alternative Equipment Maintenance Strategy With some exceptions, an AEM program allows a healthcare facility to “adjust its maintenance, inspection, and testing frequency and activities for facility and medical equipment from what is recommended by the manufacturer, based on a risk-based assessment by qualified personnel” (CMS 2013). This may include reduced or altered maintenance tasks, relaxed frequencies of maintenance, and run-to-fail strategies. However, the Joint Commission states that the “strategies of an AEM program must not reduce the safety of equipment and must be based on accepted standards of practice” (Joint Commission 2014). For example, an accepted standard of practice could be the American National Standards Institute/Association for the Advancement of Medical Instrumentation handbook ANSI/AAMI EQ56: 2013, Recommended Practice for a Medical Equipment Management Program. You may not use AEM for… Equipment subject to federal or state law or Medicare Conditions of Participation Imaging and radiologic equipment (diagnostic or therapeutic) Medical LASER devices New medical equipment with insufficient maintenance history to support the use of an AEM strategy Maintenance, Inspection, and Testing Documentation Regulatory bodies like the Joint Commission are requiring increasingly complex recordkeeping. With CMMS, you also have a traceable history of completed maintenance tasks and documented policies. Therefore, you can prove to external agencies that you’re acting in accordance with their regulations. CMMS helps maintenance teams stay organized and in compliance by… Tracking employee health and safety information Documenting work procedures Ensuring all safety inspections and tests are done properly and on schedule Determining when it’s time to repair or replace malfunctioning equipment Documenting preventive maintenance on key assets Creating reports for audits Archiving work history Storing employee trainings and certifications Tracking incidents Additionally, this documentation takes care of itself with CMMS. Have more questions about how CMMS software can help you with Joint Commission policy and procedure requirements? Contact us. We’re here for you. [related-content]
Should You Purchase or Subscribe to CMMS Software?
Typically, there are two ways to purchase CMMS software. You can subscribe annually or own the software outright. CMMS subscription pricing is also known as Software as a Service, or “SaaS.” When you opt for SaaS, you’re renting the software for a monthly or yearly fee. Or, you can choose to purchase a license to use the software (in practical terms, forever) for a one-time fee. Subscription vs. License for CMMS So, what are the advantages of a software subscription vs. a license? Let’s find out. CMMS Software Subscription When you opt for a SaaS subscription, you’re choosing to rent software for a specified period of time instead of buying a license to use it indefinitely. If you fail to renew your subscription, the software stops working. Advantages of SaaS Easier on cash flow up front and over the first 2-3 years May be able to purchase it without a formal procurement process (i.e., you’re just signing up for a service) You can try the product and the vendor without fully committing Disadvantages of SaaS Higher total cost over the long term Vulnerability to price increases You never own the software Stop paying and you lose access CMMS Licensed Purchase You’re probably more familiar with the licensed purchase option as the traditional way to buy software. You buy your CMMS licenses once and can use them indefinitely until it’s time to upgrade or replace the software. Advantages of Licensed Purchase Less expensive over the long run than the never-ending subscription. Usually it’s a 2-3 year break even vs. SaaS CMMS pricing. You own it. If your company’s budget gets tight one year and you don’t get your yearly allotment, you will still be able to use your software because you own the software license. Disadvantage of Licensed Purchase Higher upfront CMMS software costs Other Important Considerations Typically, you can also purchase or renew a yearly maintenance agreement with either option that includes software updates, tech support, hosting services, and access to training. [related-content] If you’re leaning toward an SaaS model, ask vendors if you can switch to a license purchase model if your situation changes. Also, make sure the method you choose works with your plans to host the application either in the cloud or locally. (Learn more about your deployment options and cloud-based CMMS software pricing.) CMMS system pricing can vary widely. Here at MPulse, we believe every customer should have an option that works for their situation. We also can help with financing options. If you’re looking for a way to purchase CMMS software outright, take a look at our new MPulse 0% Finance Program. Still have questions? Contact us. We’re here to help.
CMMS for Medical Equipment Management
Healthcare CMMS software enables organizations to manage maintenance for critical assets, while also meeting government regulations and safety requirements. The type of equipment found in healthcare facilities is vast. For example, medical equipment maintenance needs can range from facility HVAC systems and generators to medical equipment to electrical and plumbing repair to cleaning supplies. Healthcare maintenance management systems provide the right tools to manage maintenance for all these assets, whether it’s a critical part or a light bulb. It provides a reliable central repository for your maintenance and safety data. Healthcare CMMS Software CMMS software and maintenance information systems for healthcare excel at tracking the details of your increasingly complex healthcare operations. Phelps County Regional Medical Center (PCRMC) experienced this firsthand. The organization’s old maintenance system was overwhelmed by requests, as well as difficult to navigate. With an average of over 500 work orders per month, PCRMC had to find a better way. Their priorities were… User friendly and adaptable interface Ability to handle a large work volume Paperless work orders and reports Simple ways to prioritize work orders Easy preventive maintenance scheduling tools To improve their maintenance management, PCRMC implemented MPulse. In addition to improving their workflow, the department has experienced numerous benefits. Asset History MPulse helped PCRMC better manage assets, reducing time spent managing and tracking assets by 20%. Historical asset data also improved budgeting and tracking expenses. Vehicle Expenses PCRMC uses MPulse to track vehicle expenses, as well as vehicle replacement projections. The organization spends about 10% less time on long-range budget planning with the information MPulse provides. Key and Lock Control PCRMC customized MPulse’s Key and Lock Management module to meet the organization’s specific needs. As a result, administrators now can quickly identify the areas a specific employee can access. Traceable Information Using CMMS for Medical Equipment Management MPulse meets the needs of hospitals and healthcare organizations of all sizes. We provide affordable solutions and exceptional customer support to help companies with the complex maintenance requirements in all healthcare-related industries—including hospitals, medical offices, pharmaceutical companies, medical device manufacturers, biotech developers, and more. With MPulse, you’ll also have a traceable history of completed maintenance tasks and documented policies to prove you’re acting in accordance with industry regulations. And the best thing is, this documentation takes care of itself, so you can focus on other important things—like maintenance. Learn how MPulse can help your maintenance team promote and maintain compliance, while also reducing emergency maintenance issues and unexpected downtime. Contact us for more information. We’re here for you.
How CMMS Software Can Help You Meet OSHA Requirements
Maintenance workers are usually very familiar with Occupational Safety and Health Administration (OSHA) regulations because maintenance work affects the entire organization—whether it’s on a production line, a construction site, or in a building. And while maintenance techs are responsible for their own safety on the job, they also contribute to the safety of building occupants and visitors. That’s a lot of responsibility. Safety in the workplace requires documentation, particularly for creating procedures and recording maintenance activities. The only way to prepare for the prospect of random inspections is with a proactive safety initiative supported by consistent documentation. And there’s nothing better at documenting those tasks than CMMS software. OSHA Maintenance Requirements Inconsistent record-keeping procedures are a common cause of OSHA citations and fines. CMMS data provides both the big picture and the little details, so your maintenance tasks are both visible and verifiable. And best of all, you can access the information in minutes, instead of spending hours or even days sorting through a paper filing system. Our customers use MPulse CMMS software to… Update safety procedures Document safety training Publish safety data as a reminder to employees Standardize checklists for scheduled inspections Create a paper trail showing preventive measures Detail emergency procedures in case of a natural disaster or other incidents And best of all, much of that documentation is automated. Once it’s set up, your maintenance team is ready to go. Your maintenance technicians have custom checklists, resources like repair and preventative maintenance manuals, asset history, and safety procedures right there with the work order. Health & Safety OSHA maintenance safety is not just about protecting your organization in an audit or inspection. It’s in everyone’s best interest to be proactive about your employees’ health and safety. CMMS helps maintenance teams stay organized and in compliance by… Tracking employee health and safety information Documenting work procedures to make sure they are being followed Keeping equipment safe and reliable Ensuring all safety inspections and tests are done properly and on schedule Determining when it’s time to repair or replace malfunctioning equipment Documenting preventive maintenance on key assets Creating reports for audits Archiving work history Storing employee training and certifications Tracking incidents Related Article: Top OSHA Violations You Should Avoid in 2021 You can use CMMS software to track healthy and safety data and resolve potential risks before outside auditors do. And that means your CMMS documentation can save your organization a lot of time, money, and worry. How does your organization use CMMS software to meet OSHA maintenance requirements? Contact us today to learn more about how MPulse Software can assist with OSHA safety regulations for maintenance workers. Or get for a free trial!
What to Expect from Instructor-Led Training & Recorded Training
Instructor-led training and recording training are two of the most affordable CMMS training options. As a result, you can get virtual training you need at a price that meets your budget. What to Expect from Instructor-Led CMMS Training Instructor-led training includes live, interactive online sessions designed to help users get quickly up to speed. It also provides basic instruction on skills necessary to successfully navigate, configure, and use your software. For example, MPulse Fundamentals focuses on the core functionality of MPulse, its application to data, and maintenance management concepts. This one-day course includes six, one-hour sessions, plus attendees can ask direct questions at the end of each day. Benefits of Instructor-Led Training: Live, virtual classroom environment Focused instruction away from day-to-day operational demands Highly interactive Real-world scenario discussions Small class size No travel costs Great value To get the most out of instructor-led training, make sure your key users are available on training days. Make sure they can focus on training, and limit potential interruptions. What to Expect from Recorded CMMS Training Recording training uses a one-to-many setup that allows you to train teams small and large, regardless of location. It’s also the most flexible and affordable option. Benefits of Recorded Training: Easier to accommodate large groups and different scheduling needs. Limited time commitment Very affordable No travel However, because recorded training is offered on-demand, you’ll need to contact software support to ask specific questions. Training is the secret to CMMS success. But which training is right for you? Above all, it depends on your organization’s goals, schedule, and budget. Check out our other article about the pros and cons of instructor-led and recorded training and how to choose the right one for you. MPulse bundles our training and implementation options to serve a wide range of experience levels, asset inventories, and operational models. Whether you’ve got an experienced team spread across numerous locations or a small maintenance operation with a few employees, MPulse has a program for you. Contact us for more information. We’re here to help you achieve CMMS success.
What to Expect from On-Site CMMS Software Training
On-site training for CMMS software is one of the most popular options. While it’s on the higher end of the budget, CMMS training offers significant benefits to balance out that cost to benefit ratio. What to Expect from On-Site CMMS Software Training With on-site CMMS software training, an experienced field trainer visits your location. It’s designed to cover specifics to get your users up and running. As a result, on-site education minimizes disruptions and helps you achieve a faster return on investment. Benefits of In-Person Training Include: Individual attention to meet your unique needs Stakeholders receive hands-on instruction Simulates real scenarios using your own data Ensures your key players are up and running Minimal disruptions To get the most out of on-site training, make sure your key users are available on those scheduled days. For example, MPulse’s Assured Implementation Program (AIP) gets you through planning, data migration, installation, training, and “go-live” day in five days. Make sure your team is available that week, and by the time your trainer leaves, you’re up and running. Why Training Pays Off Now let’s crunch some numbers. MPulse typically saves companies 10-15% of their pre-implementation total annual maintenance expenditures in the first 1-2 years, and a similar or greater amount every year after—if properly implemented and used. So if a company spends $200,000 per year on maintenance and repairs, they can save $20,000 to $30,000 the first year. For a company that spends $500,000 per year, they save $50,000 to $75,000 the first year. So, let’s say you buy MPulse for $10,000, and then invest another $6,000 in on-site training. Your key team members spend a week with an MPulse trainer setting up the system and learning to use it correctly in your shop. Because you invested the time and resources from the beginning, you’ll likely reap the full estimated savings from his new CMMS system, about $30,000 in the first year. Software: -$10,000 Training: -$6,000 Efficiency Savings: +$30,000 Net Gain: +$14,000 Investing in CMMS software without training is penny-wise and pound-foolish. CMMS training directly impacts your CMMS success—and your bottom line. It’s the real secret to CMMS success. Now, of course, not all training is created equal. Here at MPulse, we offer a wide variety of options, so it’s important to pick the right one for your organization. Learn about Angie’s success as an on-site trainer for MPulse. Have questions? We have answers. Contact us. We’re here for you.
Is Your CMMS Software Up to Date?
Outdated CMMS software can cause technical glitches that you don’t have time for. That’s why making sure your CMMS software is up to date is worth the effort. Software is continuously updated with new features and fixes, which can make your team more productive and efficient. Ignore updates for too long, and you can run into problems. Why Keep Your CMMS Software Up to Date Keeping your CMMS software up to date can help things run more smoothly. Here’s how… Whether it’s a larger staff, better internal efficiency, or better integration, your CMMS software should allow for growth in the areas you need it most. Software updates ensure you’re ready to make changes when you need to. Most CMMS software can help reduce operational costs by using detailed tracking tools for financial and business metrics. Some even offer cost center budgeting tools. Make sure you have the latest and greatest version. Time is money, so you’ll save with updated, user-friendly CMMS that makes it easier to learn and work with the software. And, you might find your employees in a better mood. Modern CMMS software provides rich mobile functionality on most devices. This means better accessibility for your team, which can save time and money. Security controls change constantly. Keep your CMMS updated to ensure the right people—and only the right people—have access to the right information. Updates can include enhanced features that improve communication with your service requesters, such as automated emails as your team completes repairs. Preventative maintenance (PM) scheduling keeps your assets working and prevents expensive downtime. Software updates will make scheduling easier and help you avoid costly failures. Make it Easy with Automated Updates The easiest way to keep your CMMS updated is making it automatic. A subscription to the MPulse Maintenance and Support Program (MSP) gives you the latest tools, free training, and software updates to keep your MPulse Software optimized, and your organization on track to reach its CMMS goals. The MPulse MSP is an annual subscription service that provides continued support, training, and updates. As a program subscriber, you’ll have exclusive access to… Timely, automated software updates New software versions as they’re released Free assistance with software installation Maintenance professionals need the right tool for the job. And in today’s maintenance environment, the right tool is CMMS maintenance software. Contact us to learn more.
Be Smart About CMMS Data Migration
Data migration may sound simple, but it’s often one of the biggest hang-ups when upgrading or installing new CMMS software. Your maintenance data is your most important asset, so now is the time to get it right. Migration Checklist Use this checklist to make your data migration a success. ▢ Understand What Your Organization Needs: You’re not the only one who needs information from your maintenance data. As a result, you’ll need to understand your organization’s needs. Communicate with key stakeholders, from IT to Finance to Compliance departments. ▢ Export Current Data: Older software was not designed to get data out easily. However, more current programs can export data in various file types, typically a CSV file. Often you can do this task yourself or enlist the help of a power user or an internal IT specialist. But if that’s not the case, hire some help. ▢ Decide What to Keep: If you’ve decided to migrate to new software, it’s usually because key needs aren’t being met by your current system. Now is the time to make decisions about what you really need to keep. Or, another alternative is to simply start fresh. Your legacy data and old work orders can remain where they are for historical reference, and you simply add assets, parts, and preventive maintenance schedules to the new system. ▢ Map Out the Fields: Data fields aren’t necessarily the same from one system to another. So you need to map field names, sizes, and types from one system to the other. We recommend using your vendor’s services to help with this process. They know their software best. Use them. ▢ Clean Up Your Old Data: Don’t underestimate the time it takes for data clean up. You may do this step before mapping fields, but sometimes customers need to see what the data looks like in the new system before they find issues. Look closely to find outdated information, incorrectly formatted data, or missing data. Clean data pays off in accurate reporting later. ▢ Import and Test: Once your data is complete and clean, your CMMS software vendor will import it into your software. Next, run some tests to make sure the right data is in the right place before “go live” day. Verify if all field names are correct; the correct data is in the correct fields; assets lists are complete; parts and inventory lists are complete; scheduled tasks have transferred correctly; and key historical data is available. Here again, your vendor can help. MPulse Can Help with Data Migration Be smart about your CMMS data migration. MPulse can help. Make the most of our experience and knowledgeable staff. We’re not just a software vendor. We’re your partner in CMMS success. Have questions? Call us. We’re here for you. [related-content]
Is Your Hosting Secure? Seven Questions to Ask
Is your hosting secure? Maintenance operations deal with sensitive information, and you want to make sure it’s safe. But, you don’t have to be a software security expert. Here’s what you should know. Cloud vs. On-Premise Cloud-based CMMS software (sometimes called web-based CMMS software) is hosted by the vendor and accessible via any device with an Internet connection. On-premise software (sometimes called client-server software) requires you to host the software on your own server and use your own network and hardware. It’s also called locally hosted software. While your IT team typically takes on the responsibility of security for on-premise software, it’s still handy to know some of the key security issues that can arise. Questions to Ask Where is our data stored? It’s important to know where your data is stored, whether it’s on-premise or cloud-based. This is vital information should things go wrong. It’s also important should there be a physical problem—such as a fire or emergency that affects the server. How do you prevent hacking or unauthorized access? Most maintenance operations deal with sensitive information. Your hosting company or IT department should be able to offer simple explanations on how they prevent hacking or unauthorized access. How often do you back up the data? Data backups can range from instantaneous to set schedules (hours, days, and even weeks). Ask how often your data gets backed up. No one wants to reenter days or weeks’ worth of data if things go wrong. What are the steps involved if we need a data restore? Bad things happen, and sometimes you need your data restored. Find out how that works beforehand, so you know what to do. What’s the uptime? Hosting uptime refers to the amount of time the server is up and running. Most cloud-based hosting companies have systems in place that offer a high uptime, sometimes even 100%, so your data is always accessible. How flexible are your services? Things change, so ask how you’d add new users or more storage space when the time comes. It’s also good to understand what you need to do if you want to upgrade your hosting or if you need advanced features later on. Who do I call with questions or problems? Maintenance professionals know it’s vital to have the right contact information when things go wrong. Ask about customer service and support. These seven questions will help you make sure your CMMS software is up and available when you need it. Because, let’s be honest, you’ve got enough on your plate. Contact us to learn more about secure hosting options. [related-content]